We generally will send your package either the day we receive your order or the next business day. We offer a variety of shipping options for most domestic and international destinations. You can choose from the shipping options listed at checkout, or contact us if you need something special. If you need your items more quickly or need to request a specific type of upgraded shipping, just email us at info@pnwessences.com—we're generally pretty accommodating.
Packages Delayed in Transit
We work with USPS to ship most orders because they are reliable and affordable. However, occasionally packages may be delayed due to a USPS routing mistake or weather conditions. Please allow three weeks for delivery of your package within the US—we've found that even if delayed, these packages will almost always turn up at your door within three weeks. If the package does appear to be lost after three weeks have passed (or after 45 days for international addresses), contact us with your order number at info@pnwessences.com, and if we are unable to locate the package, we can arrange for a replacement and return of the shipping fees.
For packages shipped via a private carrier such as UPS, contact the carrier's office directly regarding shipping delays.
Packages Damaged in Transit
Contact us at info@pnwessences.com if your items incurred damage in transit to arrange for a replacement.
International Orders
Customs fees for international orders are the sole responsibility of the buyer. Items returned for non-payment of customs fees or for any other reason by customs of the destination country will not be refunded.
Note that we are required to include an invoice with each international purchase and also need to declare the authentic cost of each purchased item on the customs form.
If a USPS international package appears to be lost, claims may be filed 45 days after the date of shipment. Please contact us if you do not receive your order within 45 days from the day of shipping.
If a package sent via a private carrier such as DHL or UPS appears to be lost, please contact the private carrier's office in your country to help you located your package.
Regarding items damaged in transit en route to international destinations, e-mail us at info@pnwessences.com.
Other Shipping Policies
We reserve the right to refuse fulfilling an order for any reason we might deem necessary. We will promptly issue a full refund on an order we are unable to fill and offer an explanatory note.
USPS does not offer a package rerouting service at this time for 1st Class Mail. For packages returned to us due an error in the customer-provided address or nonpayment of customs fees, we will charge a 20% restocking fee (25% for international orders) plus the original shipping cost and any return fees incurred by the shipping company, and will refund you for the remaining amount. If you would prefer us to resend the package instead of issuing a refund, we can also invoice you for any additional shipping costs and re-ship the package as soon as payment is received.
We are unable to issue refunds for packages that have been correctly shipped but refused by the customer upon delivery.