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Free Shipping for All Orders in the U.S. Over $100.

Returns

Due to the very high cost of our ingredients and the labor-intensive (highly time consuming) small-batch, from-scratch production process, in addition to our commitment to fair earnings for our employees, we are unable to accept returns of opened or unopened products at this time. 

However, if you believe that your product is defective in any way, you may ship it to us for inspection along with a note or e-mail (to info@pnwessences.com) explaining the problem.

Exchanges

We will replace any items if they are defective or damaged; for example, if a product seems to have gone bad before the freshness guarantee date printed on the batch sticker, or the container got damaged during shipping. Please contact us and describe your problem and we will address each case individually. Send us an e-mail with a photo to info@pnwessences.com.